- Shipping & Returns
Shipping & Returns
Epoxy International strives to provide its clients with the fastest out the door service after an order is place. Standard orders are shipped out within 24 hour of receiving an order. Tracking information is sent shortly after we ship an order. All clients have the option of using their own shipping accounts or simply paying for the extra shipping for fast carrier deliveries.
USPS International Priority Mail (typically 6-10 business days/not guaranteed/no end-to-end tracking), USPS Express Mail International (typically 3-5 business days/not guaranteed/no end-to-end tracking). Please ensure that your ship-to address is the address on file with your credit card company as we do not ship international orders where the ship to and bill to addresses are different. While some of our products may be classified as hazardous, they are transport non-regulated which means they can be shipped globally without restriction.
For orders which exceed 150 pounds, shipment is by Less Than Truckload motor freight and you will be charged for this at our discounted rates. We normally ship LTL freight shipments via RL Carriers or Estes. If additional charges apply to your on-line order that you were not aware of when you placed your order, you will have the opportunity to cancel your order. We do not provide lift gates for freight shipments. We recommend meeting the freight delivery truck and unloading the material by the piece from the back of the truck. Kindly inspect freight shipments carefully for damage or missing items. Do not allow the freight drivers to rush you on your inspection. Please note any damage or missing items on the freight bill when you sign. On freight shipments there is often a pallet of material. Please ensure all packages noted on the freight bill are being delivered and are in good condition with no visible signs of damage; i.e., torn shrink wrap, ripped or torn boxes, loose boxes on the pallet with nothing securing the boxes to the pallet such as strapping or shrink wrap. If you have any concerns, call us before signing the freight bill. Customers are responsible if they sign for freight deliveries as complete and there are signs of damage or obvious missing pallets, skids or bundles. Please inspect your deliveries carefully. Customers are responsible for inspecting merchandise for accuracy and notifying us immediately of any discrepancy. Any damaged, off-spec. or missing product must be reported to Epoxy International within 48 hours of receipt of shipment. Please do not wait until you use the items to inspect product. Epoxy International will not be responsible for project delays due to late freight delivery. Any missing/replacement product will be shipped via the same shipping method originally used. Epoxy International will do it’s best to supply accurate estimated shipping dates; however, we cannot be held responsible for project delays due to unavailability of product or delayed shipments.
Return of Damaged Products
All items are carefully inspected before shipping. When an order arrives, the customer must inspect the boxes carefully BEFORE you sign the Bill of Lading. If you see any damage such as ripped or crushed boxes, please open the box and inspect the product and note the damage on the Bill of Lading. If it is discovered that a product has concealed damage after receipt, please notify us immediately after your shipment arrives for a return authorization claim number and a return address. All claims MUST be made within 48 hours of receipt of product. Epoxy International will not ship replacement product or issue a credit until the product has been returned to our facilities. Product returned without a return authorization number may be refused. Damaged products must be returned in the original box and packing materials. Replacement product will be shipped via GROUND only.
Return of Products
30 Day Return Policy. Any standard formulation item that needs to be returned must be received within 30 days of original delivery of item. Do not return products to our corporate office. Products that are eligible for refund may be returned for a refund only with a Return Material Authorization claim number. Please contact us for the correct return address. Products must be returned in the original box and packing materials and must be received in re-saleable condition. Products must be returned within 30 days of delivery. There is a 0% re-stocking/handling fee on all returned items and shipping charges are not refundable. Customer is responsible for reviewing their order for accuracy. The returns hyperlink on our web site contains the form necessary to begin the returns process.
Refunds for Shipping
We cannot refund any shipping charges unless the issues encounted originated with us. If an ordered package is returned or refused then you will be credited for the items in your order but not for the shipping charges. The reason is simple; UPS and USPS charge us to ship your package and do not provide refunds to us on returns or refusals. If they did, we would gladly do so as well. Shipping charges are calculated on a per-product basis and vary according to product type and destination. As a general guideline, orders which weigh less than 150 lbs. will ship via UPS Ground.